Susan Jeffrey


Susan has worked as a professional role-player since 1996. She is credible and conscientious in her work – and is skilled in flexing her approach to each roleplay according to the capabilities and learning objectives of individual participants. Susan delivers specific and thorough feedback in a sensitive manner. She is comfortable with referencing relevant training models to support her comments and to ensure that her input adds value. Susan always finds it rewarding to see the positive impact of experiential learning.


Susan’s experience includes forum theatre, bespoke role-play, business simulations, prepared scenarios and hotseating in programmes on performance management, appraisals, coaching skills, customer service training, leadership development, change management, diversity, implementation of policies and procedures – plus roleplays for Assessment Centres. Clients are from both public and private sectors – including Government departments, retail, healthcare, insurance, finance, environmental, communications and automotive industries.


Areas of Expertise

  • Bespoke role-plays
  • Forum theatre
  • Leadership development
  • Performance management
  • Coaching skills
  • Customer service


  • BA (Hons) University of Wales, Aberystwyth
  • Post-graduate acting course at Drama Studio London.
  • OCB Media e-learning course in Equality & Diversity