
Experience & Calibre
Influencing & Negotiating
Performance Conversations
Safety Leadership
Film Production

Improving Sales and Customer Experience
“Stop Selling. Start Serving.”
“Know what your customers want most and what your company does best. Focus on where those two meet.”
Do our customers buy from us, or do we sell to them? Our mindset informs our whole approach, how we communicate with our customers and the service we provide to them.
Impromptu has supported sales and customer service training programmes across a broad range of clients – motor, manufacturing, catering and hospitality, financial services, FMCG, high street retail.
Our solutions have included creating personalised role-play scenarios, multi-layered business simulations and high impact forum theatre pieces for conference events. The golden thread though all of our interventions is practical skill development across a range of critical sales and customer service behaviours – listening, asking questions, building rapport, demonstrating understanding of customer needs, matching appropriate benefits.
We have helped individuals develop their consultative selling skills, worked with Sales Managers on motivating and engaging their teams and created programmes that help clients build collaborative, end to end sales behaviours across their sales, customer service and operations teams.
Impromptu Insights
Abrasive Leadership
Article by Steve Harvey, Associate Impromptu Not so long ago I was working with a senior manager who recounted a recent example of a meeting with a director from their business, not the person’s direct manager, but someone they had occasional...
Abrasive Leadership
Article by Steve Harvey, Associate Impromptu Not so long ago I was working with a senior manager who recounted a recent example of a meeting with a director from their business, not the person’s direct manager, but someone they had occasional...