Improving Sales and Customer Experience

Do our customers buy from us, or do we sell to them? Our mindset informs our whole approach, how we communicate with our customers and the service we provide to them.

Impromptu has supported sales and customer service training programmes across a broad range of clients – motor, manufacturing, catering and hospitality, financial services, FMCG, high street retail.

Our solutions have included creating personalised role-play scenarios, multi-layered business simulations and high impact forum theatre pieces for conference events. The golden thread though all of our interventions is practical skill development across a range of critical sales and customer service behaviours – listening, asking questions, building rapport, demonstrating understanding of customer needs, matching appropriate benefits.

We have helped individuals develop their consultative selling skills, worked with Sales Managers on motivating and engaging their teams and created programmes that help clients build collaborative, end to end sales behaviours across their sales, customer service and operations teams.