Experience & Calibre
Influencing & Negotiating
Enabling wealth management consultants deliver Old Mutual’s strategy
Our work is centred around Development Centres. What we get from Impromptu are characters who not only play the part of a range of people, they are then able to provide feedback of the highest order. To add to their professionalism, they give feedback on the programme always aimed at maintaining high standards or improving elements of the programme to make it even better.
Impromptu took a requirement to increase delegate self-awareness around personal impact & influencing leadership skills and created a role-play experience around a highly complex, commercial scenario that was realistic, credible and extremely impactful for all who took part. We will definitely continue to include this role-playing element in future programmes. We found Impromptu a very professional organisation – flexible, engaging and easy to deal with.
Improving Sales and Customer Experience
“Stop Selling. Start Serving.”
“Know what your customers want most and what your company does best. Focus on where those two meet.”
Do our customers buy from us, or do we sell to them? Our mindset informs our whole approach, how we communicate with our customers and the service we provide to them.
Impromptu has supported sales and customer service training programmes across a broad range of clients – motor, manufacturing, catering and hospitality, financial services, FMCG, high street retail.
Our solutions have included creating personalised role-play scenarios, multi-layered business simulations and high impact forum theatre pieces for conference events. The golden thread though all of our interventions is practical skill development across a range of critical sales and customer service behaviours – listening, asking questions, building rapport, demonstrating understanding of customer needs, matching appropriate benefits.
We have helped individuals develop their consultative selling skills, worked with Sales Managers on motivating and engaging their teams and created programmes that help clients build collaborative, end to end sales behaviours across their sales, customer service and operations teams.
Article by Steve Harvey, Associate Impromptu Not so long ago I was working with a senior manager who recounted a recent example of a meeting with a director from their business, not the person’s direct manager, but someone they had occasional...