Experience & Calibre
Influencing & Negotiating
Sales & Customer Experience
SUPPORTING THE NEW CONTRIBUTION FRAMEWORK
Innovation in NHS appraisals
Our work is centred around Development Centres. What we get from Impromptu are characters who not only play the part of a range of people, they are then able to provide feedback of the highest order. To add to their professionalism, they give feedback on the programme always aimed at maintaining high standards or improving elements of the programme to make it even better.
Impromptu took a requirement to increase delegate self-awareness around personal impact & influencing leadership skills and created a role-play experience around a highly complex, commercial scenario that was realistic, credible and extremely impactful for all who took part. We will definitely continue to include this role-playing element in future programmes. We found Impromptu a very professional organisation – flexible, engaging and easy to deal with.
Managing Challenging Conversations and Performance
“When we avoid difficult conversations, we trade short term discomfort for long term dysfunction.”
Dealing effectively with an angry customer; managing your boss’ expectations; addressing underperformance in a member of your team; motivating a high flier when you cannot promote them; challenging inappropriate behaviour…just some of the scenarios our role players are currently working on with clients.
We have over 25 years experience of designing and delivering role-play based training that helps people be more successful in their approach to challenging conversations.
In addition, we have helped numerous commercial and public sector organisations embed their performance management frameworks, resulting in managers who are more confident and skilled in having authentic, honest and effective performance conversations.
At the core of every solution we provide is our commitment to enable people to be the best they can be, through deeper self-awareness and a practical understanding of effective communication tools and strategies.
To find out more about how we could help contact us.
Article by Steve Harvey, Associate Impromptu Since stepping back from full-time work I have become engaged with Positive Intelligence (PQ). Some of you, I know, are familiar with it. For those who aren’t, the proposition is both simple and...