Experience & Calibre
Sales & Customer Experience
COMMUNICATION AND INFLUENCING SKILLS
Enhancing in house lawyers’ business impact
Our work is centred around Development Centres. What we get from Impromptu are characters who not only play the part of a range of people, they are then able to provide feedback of the highest order. To add to their professionalism, they give feedback on the programme always aimed at maintaining high standards or improving elements of the programme to make it even better.
Impromptu took a requirement to increase delegate self-awareness around personal impact & influencing leadership skills and created a role-play experience around a highly complex, commercial scenario that was realistic, credible and extremely impactful for all who took part. We will definitely continue to include this role-playing element in future programmes. We found Impromptu a very professional organisation – flexible, engaging and easy to deal with.
Influencing and Negotiating
“Who are we, if not measured by our impact on others? That’s who we are! We’re not who we say we are, we’re not who we want to be – we are the sum of the influence and impact that we have, in our lives, on others.”
How often do we get the chance to practise a difficult negotiation, or refine our influencing skills and benefit from in the moment feedback on our effectiveness? Our approach provides precisely that opportunity, enhancing skills and increasing confidence.
We can provide a unique opportunity for rehearsing, practising and honing effective negotiating and influencing skills. We have created numerous simulations of customer engagement/contract negotiation life-cycles and negotiation/influencing role-play scenarios for clients across a broad spectrum of sectors including manufacturing, contract catering, professional services, pharmaceutical, FMCG, banking and finance and retail.
We’ve helped HR and Finance business partners, sales, purchasing and contract professionals grow in confidence and be more skilful negotiators and influencers
Article by Steve Harvey, Associate Impromptu Not so long ago I was working with a senior manager who recounted a recent example of a meeting with a director from their business, not the person’s direct manager, but someone they had occasional...