New Interactive Simulation to Develop Consultants’ Client Relationship Skills
Impromptu has recently had an opportunity to launch a brand new interactive business simulation, aimed at developing Consultants’ client relationship management skills. The simulation is flexible in design and can be tailored to fit with the context of any leading consulting organisation.
The journey through the simulation takes Consultants through a realistic and appropriately demanding client engagement and introduces both team and individual challenges each of which can be adjusted on the day to ensure that the learning is personalised.
Learning focus can similarly be flexed to suit different consulting organisation needs and priorities and may include in addition to core consulting and account development skills, stakeholder management, decision making, conflict resolution, influencing, expectation management and negotiation. The length of the simulation can also be adjusted to fit with specific client preferences and would typically run for between half and one day.
A half day version of this simulation was recently very successfully piloted with a team of Consultants from a leading management school and centre of executive development, who fully engaged with, learned from and thoroughly enjoyed the experience, to the extent that they are keen to extend this opportunity to a wider faculty development event.