Improving Customer Service Levels

Impromptu is delighted to be involved in the Podium 2012 initiative from Peugeot Motor Co. to improve customer service levels throughout its dealer network and in comparison with other leading manufacturers.

This is a global initiative from the brand following hot on the heels of the recent launch of the exciting 3008, 5008 and RCZ models, as well as a brand refresh (including the excellent new tag line ‘Motion & Emotion’) and improvement work throughout the dealer network to premises.

Impromptu was invited by The Academy to design and deliver, for new dealership recruits, a one-day event based on their huge conference events delivered during April-May this year. The focus of this event is very much on improving customer satisfaction through the effective use of simple behavioural techniques, and the application of consistent standards.

Using a combination of direct delivery, and theatre-style practical activities, participants engage with the Podium 2012 initiative very quickly, and (at the time of writing) feedback on the initial pilot courses has been very positive.