The client is a major, high-profile organisation tens of thousands of employees providing a critical service. The requirement was to deliver a two-day immersive business simulation for more than 600 senior leaders, to equip them to fulfil their role in delivering organisation-wide transformation. The leadership simulation would sit as a core experience within a comprehensive leadership development programme.
Leading Client Relationships
Impromptu worked closely with Chris Sprague, Client Relationship Director, and Mandie Corby, Head of Learning & Development, to identify transformational dimensions which represented critical success factors in Elior’s client relationship leadership journey.